Refund Policy

Last updated: February 25, 2026

Return and refund terms can vary by product. Check the product page before you buy, and review your order details when you are ready to request a return.

Return Eligibility

  • If a product offers returns, the return window starts on the day your order is delivered. For example, a 30-day return window gives you 30 days after delivery to request a return.
  • Returned items must be in the same condition you received them: unworn or unused, with tags, and in the original packaging.
  • Items marked final sale or non-returnable are not eligible for return unless required by law.

How to Start a Return

  • Go to your order status page and choose Request Return for eligible items.
  • Include your order number, the item you want to return, the reason for the return, and photos if the item arrived damaged or incorrect.
  • If your return is accepted, you will receive instructions and a return shipping label when one is provided for your return.
  • Items sent back before a return is requested may not be accepted.
  • If you need help, contact support@rarely.com.

Return Shipping and Fees

Return shipping may be free, customer-paid, or covered by a flat return fee depending on the product's return terms. If a restocking fee applies, it will be shown with the return details for that product.

Refund Timing

  • We will let you know when your return has been received and reviewed, and whether the refund has been approved.
  • Approved refunds are issued to the original payment method. Your bank or card company may need additional time to post the refund.
  • If more than 15 business days have passed since your refund was approved, contact support@rarely.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us right away so we can help make it right.

Exceptions and Non-returnable Items

Some items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get a different item is to return the item you have, then place a new order after your return is accepted.

European Union 14-day Cooling-off Period

If your order is shipped into the European Union, you may have the right to cancel or return it within 14 days for any reason. Items must still be unworn or unused, with tags, in the original packaging, and accompanied by proof of purchase.

Order Cancellations

Cancellation requests are time-sensitive and may not be available once an order is being prepared. If an order cannot be canceled before it ships, the product's return terms apply.