Refund Policy

Last updated: February 25, 2026

Rarely Marketplace supports merchant-specific return and refund rules. Because we are a multi-merchant platform, refund eligibility may vary by item and seller.

Return Eligibility

• Each listing is subject to the return window and conditions shown for that product at the time of purchase.
• Returned items must generally be unused, in original condition, and include original packaging unless otherwise stated.
• Items marked final sale or non-returnable are not eligible for refunds unless required by law.

How to Start a Return

• Start your request from your order details when available, or contact support@rarely.com.
• Include your order number, item(s), reason for return, and supporting photos if the item is damaged or incorrect.
• Returns sent without approval may be rejected by the merchant.

Return Shipping and Fees

Responsibility for return shipping (merchant-paid, customer-paid, or flat return fee) is determined by the item's active policy at purchase. If a restocking fee applies, it will be disclosed in the applicable policy terms.

Refund Timing

• Refund timing may depend on policy configuration, including approval at request, shipment, or receipt stages.
• Once approved and processed, funds typically post to the original payment method within 5-10 business days, depending on your bank.
• Shipping charges are non-refundable unless the return is due to seller error, damaged goods, or legal requirement.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact support within 5 days of delivery. We may request photos and order details to expedite replacement or refund review.

Order Cancellations

Cancellation requests are time-sensitive and not guaranteed once merchant fulfillment has started. If an order cannot be canceled before shipment, standard return terms apply.